CS Operations Agent
About the role
Customer Support Operations Agent
Bolt is looking for a Customer Support Operations Agent to join its team in Nicosia, Cyprus.
The role involves supporting customers across Bolt services, including rides, food delivery, rentals and business accounts. Support may be provided through chat, email or phone.
Key Responsibilities
Resolve customer questions relating to orders, rides, payments, cancellations and accounts.
Follow Bolt’s support procedures and accurately document customer cases.
Meet customer-service targets for response time, resolution and satisfaction.
Identify recurring issues and report process or system problems.
Maintain up-to-date knowledge of Bolt’s products and services.
Collaborate with team members during busy or critical periods.
Key Requirements
Near-native Greek proficiency at C2 level.
Strong written and spoken English.
Previous customer support or complex case-handling experience.
Strong communication, problem-solving and attention-to-detail skills.
Ability to make decisions and remain calm under pressure.
Availability to work rotating shifts within a 24/7 operation.
Working Conditions
According to the employer, the role follows a hybrid working model requiring at least 12 days per month in the office.
Eligible employees may also receive salary, stock options, wellness benefits, professional-development opportunities and a paid sabbatical after five years. Benefits may vary depending on the employee’s location and role.
Applicants should confirm working hours, shift schedules, compensation, benefits and employment terms directly with Bolt during the recruitment process.