Customer Service Representative (English)
About the role
Role Overview
Join eToro's customer service team as a Customer Service Representative, serving as a bridge between the company and its global client base. This position offers the opportunity to deliver exceptional support to millions of users across 75 countries, helping them navigate the eToro trading and investing platform.
Key Responsibilities
Provide first-level customer support via live chat, email, and phone
Handle client requests for assistance with professionalism and adherence to company guidelines
Balance customer interests with company requirements effectively
Communicate clearly and professionally in written and verbal formats
Ensure all interactions comply with Cyprus and global financial regulations
Deliver exceptional service experiences that exceed customer expectations
Represent eToro and its products at the highest professional standard
Required Qualifications
Fluent English language skills (mandatory)
Previous customer service experience
Basic understanding of financial markets
Service-oriented mindset with focus on client satisfaction
Excellent interpersonal and communication skills
High motivation and commitment to team contribution