Customer Service Representative (Spanish & English)
About the role
Overview
eToro is seeking a Customer Service Representative to provide first-level support to clients across multiple channels. This is a shift-based, full-time hybrid role based in Limassol, Cyprus, requiring flexibility to work rotating shifts and weekends (5 working days per week).
Key Responsibilities
Serve as a bridge between the company and its clients, handling support requests via live chat, email, and phone
Provide assistance with professionalism and consistency, following company guidelines and regulatory requirements
Communicate clearly and effectively with clients in both written and verbal formats
Balance client interests with company requirements while maintaining service standards
Deliver exceptional customer service experiences that reflect the company's values
Ensure compliance with Cyprus and global regulations in all interactions
Requirements
Fluent in Spanish and English
Basic understanding of financial markets and trading concepts
Previous customer service experience
Service-oriented mindset with strong focus on client satisfaction
Excellent interpersonal and communication skills
Flexibility to work shift patterns and weekends
Highly motivated with a commitment to team success