Senior Client Service Manager - German speaker
About the role
Senior Client Service Manager - German Speaker
eToro seeks an experienced Client Service Manager with strong financial industry background to join their German-speaking team in Limassol. This role combines client relationship management with financial expertise, serving as the primary point of contact for clients in a dynamic, fast-paced environment.
Key Responsibilities
Act as dedicated point of contact for clients, delivering exceptional service aligned with eToro's values and culture
Proactively engage with clients via telephone and email to discuss financial markets, investment strategies, and platform capabilities
Serve as brand ambassador, demonstrating expertise across products including stocks, cryptocurrencies, ETFs, Smart portfolios, and CFDs
Manage complete client lifecycle from education through retention, handling complex inquiries and high-priority issues
Utilize AI tools to automate routine tasks and enhance client communication
Requirements
Business fluency in German and English is essential
Demonstrated success in client-facing financial services roles such as account management, retention, or customer service
Strong understanding of financial markets and genuine passion for investing and trading
Bachelor's degree in Finance, Economics, or related field highly desirable
Exceptional communication skills with ability to simplify complex financial concepts
Highly organized with strong ability to manage multiple priorities
Proactive, self-motivated, and target-oriented with collaborative team approach
Quick learner capable of mastering new products and adapting to market trends