IoT Desktop Support Engineer

Role Overview

Kairostek is seeking an experienced IoT Desktop Support Engineer to join their global desktop support team. This hybrid role, based in Limassol, provides technical support for end-user computing devices, Microsoft 365 services, and IoT hardware across multiple company locations worldwide. You will deliver remote and on-site support as part of a centralized, globally distributed team.

Key Responsibilities

• Provide Tier 1/2 technical support via Jira Service Management for hardware, software, and connectivity issues

• Troubleshoot Windows and macOS operating systems, business applications, printers, peripherals, and mobile devices

• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Intune

• Perform remote support using ManageEngine EndpointCentral for desktop management and software deployment

• Install, configure, and deploy laptops, desktops, monitors, and IoT hardware for new and existing employees

• Manage device lifecycle including provisioning, maintenance, and decommissioning

• Maintain accurate inventory of computer assets and software licenses across all locations

• Document troubleshooting steps and resolutions in Jira for knowledge sharing

• Escalate complex issues to Platform Engineering, Network, or Security teams as appropriate

• Ensure device compliance with company security standards and report security incidents

Required Qualifications

• 2–3+ years in Desktop Support, IT Support, or similar technical support roles

• Strong expertise in computer hardware troubleshooting and repair

• Hands-on experience with Windows 10/11 installation and configuration

• Working knowledge of Microsoft 365 services from a user support perspective

• Experience with Microsoft Entra ID for basic user account management

• Proficiency with Jira or similar ticketing systems

• Experience with endpoint management tools, preferably ManageEngine EndpointCentral

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

• Strong problem-solving, communication, and customer service skills

• Willingness to provide after-hours support and travel when required