Senior Service Desk Specialist

Senior Service Desk Specialist

Kairostek is seeking a Senior Service Desk Specialist to provide advanced technical support and leadership within its IT operations team. Based in Limassol with hybrid flexibility, this role bridges technical excellence with team mentorship, serving as an escalation point for complex issues while supporting junior team members' professional development.

Key Responsibilities

• Handle escalated technical issues requiring advanced troubleshooting expertise across hardware, software, and networking

• Mentor and guide Service Desk Analysts, sharing technical knowledge and best practices

• Own resolution of priority incidents and coordinate with other IT teams as needed

• Maintain and improve knowledge base articles and support documentation

• Identify recurring issues and recommend process or tooling improvements

• Track ticket metrics and contribute to service desk performance reporting

Required Experience

• 3+ years in service desk or technical support roles

• Strong troubleshooting skills across hardware, software, and networking

• Proficiency with ITSM tools such as ServiceNow or Jira Service Management

• Excellent communication and customer service skills

• Bachelor's degree in IT or equivalent practical experience

Desirable Qualifications

• ITIL certification or equivalent IT service management experience

• Experience supporting high-traffic, 24/7 operational environments

• Familiarity with remote support tools and device management

Kairostek offers competitive compensation, flexible work arrangements, professional development opportunities, and exposure to international projects in a collaborative, inclusive environment.