Technical Expert

Technical Expert

This role manages technical support operations for Kotsovolos, handling inbound and outbound communication with customers, suppliers, and external technical departments. The position coordinates technical support requests and ensures resolution within agreed 24-hour service level agreements (SLAs).

Key Responsibilities

• Coordinate and administrate technical support requests with accurate information tracking and proper follow-up

• Manage end-to-end support by liaising with relevant internal teams and external technical partners

• Handle customer complaints by identifying solutions and communicating technical rationale clearly

• Maintain detailed records and apply technical troubleshooting skills to resolve issues efficiently

• Ensure timely and effective coordination across customers, suppliers, and departments

Requirements

• High school diploma or equivalent qualification with basic technical knowledge

• Experience with Dynamics or similar business systems

• Proficiency in Microsoft Office applications

• Strong organizational and follow-up skills to manage SLAs

• Excellent communication and interpersonal abilities with customer-oriented approach

• Ability to collaborate in a fast-paced environment with multiple stakeholders

What We Offer

• Continuous training in new technologies and tools

• Career development and growth opportunities

• Competitive performance-based bonus scheme

• Group health and medical insurance package

• Internal wellbeing programs