Polish-Speaking Customer Experience Officer
About the role
Customer Experience Officer – Polish Speaking
This role involves delivering high-quality customer support to clients through multiple channels. You will be the point of contact for customer inquiries and work to resolve issues while maintaining excellent service standards.
Key Responsibilities
Handle client inquiries via live chat, email, and telephone
Perform personal clientele analysis and take appropriate actions
Ensure high-level service delivery and client satisfaction
Promote available products and services to clients
Develop and maintain strong relationships with prospective and existing clients
Collaborate with other departments as needed
Achieve targeted team results
Requirements
Business-related degree
Fluent Polish speaker with excellent written and oral English
Client handling experience in financial services (preferred)
Ability to multitask and maintain high organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit
What We Offer
Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development opportunities
International training
Microsoft Office