Account Development Manager - EMEA
About the role
Account Development Manager - EMEA
Wrike is seeking an energetic and customer-focused Account Development Manager to drive expansion within existing customer accounts across the EMEA region. This role combines account management with active sales outbound prospecting to help customers maximize value from the Wrike work management platform.
Key Responsibilities
Actively prospect into assigned accounts via outbound calls and proactive engagement
Manage the full sales cycle including lead qualification, contract generation, and deal closure
Conduct customer onboarding and provide ongoing support to help teams achieve their goals with Wrike
Leverage Salesforce to execute lead processing and opportunity management
Collaborate with Professional Services, Sales Engineers, and Marketing to deliver optimal solutions
Share best practices and product expertise to maximize customer lifetime value
Approximately 80% of time involves direct customer communication via phone and email
Required Qualifications
1+ years of customer-facing work experience in Sales, Customer Success, or Customer Support
Fluency in English
Strong verbal and written communication skills capable of presenting complex ideas clearly
Understanding of business objectives and ability to identify customer pain points
Preferred Qualities
Problem-solver mentality with critical thinking skills
Passion for continuous learning and improvement
Coachability and openness to feedback
SaaS industry experience
