Technical Admin

Technical Admin Role

This position involves managing and monitoring repair and returns operations for a large retail organization. The successful candidate will oversee support deadlines, follow up on pending repair cases, and maintain accurate records throughout the repair lifecycle.

Key Responsibilities

• Monitor Total Support deadlines according to contract terms and escalate as needed

• Follow up on pending cases awaiting spare parts and communicate with relevant stakeholders

• Liaise with Call Center, Complaints Administration, suppliers, and repair partners to resolve issues and accelerate repair progress

• Receive and deliver repaired products from suppliers, performing quality and quantitative checks

• Update CRM and RMA repair status daily for all active cases

• Manage spare parts orders and monitor availability levels

• Verify supplier spare parts charges against approved offers

• Identify problematic products and inform Store Directors of repair progress issues

Requirements

• High school diploma or equivalent qualification

• Proficient computer literacy and confident use of Microsoft Office tools

• Knowledge of returns and repair procedures

• Understanding of SAP, RMA/CRM applications, and Microsoft Dynamics

• Strong attention to detail and follow-up capabilities

• Customer-focused mindset with effective coordination skills across multiple departments

• Ability to manage multiple concurrent cases and deadlines in an organized manner

Benefits

The company offers continuous training in new technologies, career development opportunities, competitive performance-based bonus schemes, group health insurance, and a hybrid working model with internal wellbeing initiatives.