Customer Success Engineer EMEA
About the role
Customer Success Engineer EMEA
JetBrains seeks a Customer Success Engineer to serve as a technical point of contact for enterprise customers across EMEA. This role combines technical expertise with customer relationship management, partnering with Account Executives and product teams to ensure customers achieve their business objectives with JetBrains tools.
Key Responsibilities
Manage technical relationships for a portfolio of enterprise accounts, working closely with Account Executives and account teams
Support customer adoption of JetBrains products through technical guidance, architecture discussions, and assistance overcoming adoption barriers
Act as customer advocate within JetBrains, representing client needs to Support, Product Engineering, and other internal teams
Serve as a trusted technical advisor, staying current on technology trends in software development, DevOps, ML, and AI/LLMs
Collect and communicate customer feedback to product teams for enhancements and new feature evaluation
Facilitate account expansion by developing short and long-term strategies aligned with customer needs
Present JetBrains products and evaluate new solutions with customers
Requirements
Proven experience in technical consulting, technical customer success, or similar customer-facing technical roles
Extensive background in software development, QA, IT, DevOps, ML, or related IT fields
Hands-on knowledge of AI/LLMs in software development
Strong verbal and written English communication; fluency in local office language required
Exceptional presentation skills for demonstrating complex products
Ability to identify and resolve technical and business challenges related to development tools
Experience working in or with large software development teams
Willingness to travel approximately 25% annually
Collaborative mindset with self-direction and resourcefulness
