Account Development Manager 1 - Evening Shift

About the Role

The Account Development Manager 1 is responsible for driving customer success and engagement across Wrike's customer base. Working an evening shift (16:30 - 01:00 CEST), this role focuses on helping knowledge workers maximize productivity and value from the work management platform.

Key Responsibilities

• Understand customer use cases and work processes to provide tailored guidance on optimizing Wrike usage

• Proactively reach out to customers via email and phone calls to share best practices and help them use the product efficiently (approximately 80% of time spent on customer calls)

• Drive customer adoption across client teams and maximize customer lifetime value

• Drive Net Retention through upselling and cross-selling opportunities

• Deliver sales demos, negotiate pricing, manage sales pipelines, and close deals

Requirements

• Minimum 1+ years of customer-facing experience in Customer Success, Account Management, or Customer Support

• Fluent English with strong verbal and written communication skills

• Ability to present complex ideas in accessible and engaging ways

• Keen business sense to identify customer objectives and pain points

• Passion for teaching and knowledge sharing

• Willingness to understand technical product details thoroughly

• Comfort with evening shift hours (16:30 - 01:00)

• Excellent interpersonal skills, organization, and time management

Preferred Qualities

Energetic, critical thinker with strong curiosity and problem-solving abilities. Must be self-motivated, coachable, creative, and willing to exceed job expectations while working collaboratively with cross-border teams.