Customer Success Manager
About the role
Customer Success Manager
Wrike is seeking a Customer Success Manager to join their distributed team in Nicosia. This role manages a portfolio of enterprise customers across EMEA, focusing on driving customer value and growth through strategic engagement and platform adoption.
Key Responsibilities
Build and maintain strong relationships with enterprise clients, acting as a Wrike advocate throughout their journey
Partner with customers to establish clear business goals, timelines, priorities and success metrics through comprehensive success plans and executive business reviews
Create and execute engagement and communication strategies to proactively ensure customer ROI and NET MRR growth
Serve as subject matter expert on work management, providing guidance and addressing customer challenges
Collaborate with Sales, Professional Services, Support, and Product teams to deliver exceptional customer outcomes
Monitor customer portfolio performance, identify churn risks, and leverage key metrics to uncover growth opportunities
Maintain detailed customer-centric action plans using the Customer Success Management platform
Requirements
5+ years in Customer Success Management or enterprise-facing customer support roles
Full fluency in English; German or French is a bonus
Experience with project management, business process redesign, and change management
Strong ability to build relationships across diverse client levels, including senior leadership
Excellent interpersonal skills with empathy, patience, and ability to handle difficult situations with poise
Willingness to understand technical product details
Problem-solving mindset, critical thinking, and curiosity
Self-starter with strong ownership and coachability
This hybrid role operates from Nicosia with 2-3 days per week on-site collaboration. Wrike offers 25 days paid vacation, medical insurance, parental leave, volunteer days, and school allowance benefits.
