Arabic-Speaking Customer Experience Officer

Role Overview

This is a customer experience role focused on serving Arabic-speaking clients within the financial services sector. The position sits within a hybrid work arrangement, blending office and remote work.

Key Responsibilities

• Handle client inquiries through multiple channels: live chat, email, and telephone

• Analyse client needs and take appropriate follow-up actions

• Deliver high-quality customer service and support

• Promote available products and services to clients

• Build and maintain strong relationships with both prospective and existing clients

• Collaborate with other departments to resolve client issues

• Meet targeted performance results and contribute to team objectives

Requirements

• Bachelor's degree in a business-related field

• Fluent Arabic speaker with excellent English oral and written communication skills

• Previous client handling experience in financial services (preferred)

• Strong multitasking and organisational abilities

• Excellent interpersonal and communication skills

• Proficient computer literacy

• Valid work permit

What Is Offered

An attractive remuneration package, a stimulating work environment, and opportunities for continuous professional development and international training.