Customer Experience Officer

About the Role

We are seeking enthusiastic professionals to join our Customer Experience Team in Limassol. This role focuses on delivering excellent service to clients across multiple communication channels and building lasting business relationships.

Key Responsibilities

• Handle client inquiries via live chat, email and telephone with professionalism and care

• Conduct personal clientele analysis and take appropriate follow-up actions

• Ensure high-quality service delivery and resolve client concerns promptly

• Promote available products and services to clients based on their needs

• Develop and maintain strong relationships with prospective and existing clients

• Collaborate with other departments to support business objectives

• Contribute to achieving team targets and performance metrics

Required Qualifications

• University degree in a business-related field

• Excellent spoken and written English proficiency

• Strong ability to multitask and maintain high organizational standards

• Outstanding communication and interpersonal skills

• Proficient computer literacy

• Valid work permit

• Client handling experience in financial services is a strong advantage

Benefits

Competitive remuneration package, private health insurance, corporate pension fund, intellectually stimulating work environment, and continuous professional development with international training opportunities.