International Customer Experience Coordinator
About the role
Role Overview
This is a full-time, on-site position based in Limassol (with potential Nicosia involvement) offering an opportunity to build an international career in the financial services industry. The role is ideal for those seeking professional growth, cultural exposure, and hands-on experience in a dynamic environment.
Key Responsibilities
Lead, mentor, and empower customer experience teams through regular individual meetings, driving motivation, commitment, and target achievement
Stay current with product developments, marketing promotions, and relevant terms and conditions, communicating updates to clients
Ensure compliance with company legal guidelines and compliance procedures
Conduct competitive analysis for strategic insights and generate relevant reports
Maintain high service standards for clients and suggest improvements to systems, procedures, and operations
Contribute to team objectives by achieving targeted results and cooperating across departments
Travel internationally for extended periods (up to 10 months annually)
Requirements
Bachelor's degree completed
Excellent English proficiency (written and oral)
Strong people management and interpersonal skills
Ability to work effectively in multicultural environments
Excellent communication abilities with integrity and business acumen
Reliable, dynamic, innovative, and target-oriented mindset
Strong computer literacy
Benefits
The position offers an attractive remuneration package with performance-related rewards, travel allowance, private health insurance, intellectually stimulating work, and continuous personal development opportunities including international training.
